Privacy Policy
At The Simplex Solution, your privacy is our top priority. This Privacy Policy outlines how we collect, use, and protect your information when you visit or make a purchase from our website.
Information We Collect
We may collect the following types of personal information:
Name, email address, phone number, and shipping address
Billing information (handled securely via third-party payment processors)
Order history and preferences
Device information (e.g., IP address, browser type)
How We Use Your Information
We use your information to:
Process and fulfill orders
Provide customer support
Improve our website and services
Send order updates and promotional emails (with your consent)
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated “Effective Date
Contact Us
For questions or concerns regarding this policy, please contact us at:
📧 Email: [[email protected]]
📞 Phone: [0345-2548498]
Exchange & Return Policy
At The Simplex Solution, we aim to provide high-quality medical accessories with your satisfaction in mind. If you’re not completely satisfied with your purchase, we’re here to help.
Eligibility for Returns & Exchanges
Products must be returned within 7 days of delivery.
Items must be unused, in their original packaging, and in resellable condition.
Opened or used medical items cannot be returned due to hygiene and safety concerns.
Non-Returnable Items
Products marked as final sale
Personal hygiene and single-use items
Items with broken seals or damaged packaging
Refunds
Refunds (if approved) will be processed to your original payment method within 7–10 business days. Shipping charges are non-refundable unless the return is due to our error.
How to Initiate a Return or Exchange
Contact our support team at:
📧 Email: [[email protected]]
📞 Phone: [0345-2548498]
Please include your order number, reason for return, and any relevant photos.